CampusPress Sales Support Specialist

Descrição da empresa

Incsub, LLC is a modern company focused on WordPress hosting and support. We are recognized by and proud of the level of support and WordPress services we offer to our customers. Our talented, inspirational team is located globally, with team members working from every continent (okay, maybe not Antarctica!) We’re constantly on the lookout for great talents. If you’d like to become part of the Incsub, LLC Tribe, just hit apply! We are behind WPMU DEV, CampusPress, and Edublogs. Incsub is short for ‘Incorporated Subversion,’ which is what we build into everything we make. Here at WPMU DEV, we power and host websites used by millions of users every day, and you could be one of the superheroes that help make this happen! WPMU DEV has tremendously grown since it was founded in 2005, and we now employ more than 200 people of amazingly diverse backgrounds. Diversity and inclusivity matter to us. Everyone is welcome to work with us, no matter where you come from, what your gender, race, age, ability, religion, or sexual orientation is. After all, we all have a superpower. What’s yours?

Atividades e Responsabilidades

We are looking for some epic talent to join our CampusPress family.

At CampusPress, we’re experts in bringing innovative web solutions to schools, school districts, colleges, and universities through WordPress and our wide range of plugins and products.

Our services in accessibility, security, hosting, and support power millions of education websites, blog networks, and portfolios.

You will join an ongoing and expanding team of sales specialists who work collaboratively with all areas of the company to make sure we stand out from the rest!

Our talented, inspirational team is located globally, with team members working from every continent. Location is unimportant as long as you are available, enthusiastic, committed and know your stuff.

The person we’re searching for will have intimate knowledge of WordPress, experience in working with the education industry, and will manage Accounts, Pre-Sales, and Sales related communications.

Our team works in shifts, and we aim to provide 24/7 coverage to our customers.

RESPONSIBILITIES

The role involves:

* Responding daily to any inbound/outbound leads assigned to you
* Scheduling calls with potential clients
* Providing quotes
* Setting up networks for trials and answering any pre-sales questions
* Keeping the CRM for your clients and active deals up-to-date
* Assisting with onboarding new clients. This includes, but is not limited to, leading admin training, assisting with the migration of a network, and setting up the initial network.
* Ensuring clients have a positive experience throughout their interaction with our team
* Being an active part of the Incsub team.
* Reach for the skies; we have a heap of many challenges and opportunities for those who aspire to do more!

WHAT SHOULD I DO NOW?

Download our CampusPress Sales Support Specialist Task Sheet, answer those questions and submit your application. It’s that simple!

We are unable to consider applications that fail to demonstrate a high level of written communication.

HIRING PROCESS
Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task.

Requisitos

QUALIFICATIONS

* Experienced with WordPress
* Experience with working in education (US higher education preferred)
* Knowledgeable about the education industry (US higher education preferred)
* Fluent in English to communicate effectively.
* Ability to work full-time (40 hours/week)
* Excellent written and verbal communication skills
* Ability to work during US time zones
* Ability to meet deadlines and multitask
* Organized and detail-oriented
* Experienced with Google Apps (Docs, Spreadsheets, Meet)

SKILL-SET
* WordPress, Customer Support, Education Industry Knowledge, English language, Communication, Hubspot, Jira, Helpscout

O que nós oferecemos