Production Support Analyst / Developer

Descrição da empresa

Consultoria de R&S para empresas de Tecnologia

Atividades e Responsabilidades

We are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues. You must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations. You will be working with developers to debug issues and find root causes so some experience with coding is required. You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes.

Your responsibilities include:
• Help users to quickly resolve issueCreate user documentation for applications and processes
• Create runbooks for faster issue resolution
• Debug code and determine where changes need to be made to resolve root causes
• Manage support tickets to track recurring issues and support cost
• Perform start of day checks to ensure that systems are operational before the trading day starts
• Use tools to execute configuration changes, modify production data and entitle users to applications

Requisitos

Ability to read and debug code (Java/C++/Python) (mandatory)
Strong communication skills
Experience in software release process and change management
Comfortable multi-tasking, managing multiple stakeholders and working as part of a team
Desire to do support as their primary role
Experience in supporting trading desks at large investment banks (it will be a plus)
Experience with SQL, linux/Unix (mandatory)
Experience with an object oriented programming language
Fluent in Portuguese and English (mandatory)

O que nós oferecemos